Visit Santa’s Magic Cabin in Derby

• 2nd November 10am - 6pm
• 3rd November 10am - 5pm
• 9th November : 10am – 6pm
• 10th November : 10am – 5pm
• 15th – 16th November : 10am – 6pm
• 17th November : 10am – 5pm
• 21st November - 23rd November : 10am – 6pm
• 24th November : 10am – 5pm
• 26th November - 8th December : Tuesday – Saturday 10am – 6pm / Sunday 10am : 5pm
• 9th December 23rd December : Monday – Saturday 10am – 6pm / Sunday 10am : 5pm
• Christmas Eve : 10am – 3pm

Santa’s Magic Cabin is located on level 1 next to White Rose

Tickets can be purchased in advance via www.derbion.com/santas-magic-cabin or purchased at the desk in the cabin, however we recommend booking in advance as tickets can get booked quickly.

Tickets cannot be refunded but can be changed to another day subject to availability. Please note that you cannot purchase or make changes to your tickets via our Customer Service Desk or Reception.

Yes. Click 'Edit Booking' on the menu above.

Once you have placed your booking, you will receive an e-mail which will include your booking reference confirmation of payment and your E-ticket.

Please check your junk or spam folder. If you still have not received it, please email [email protected]

As part of our sustainability drive, all of Santa's gifts are unwrapped. He has a variety of toys to suit all ages.

Yes, there will be a buggy park at the start of the expereince.

A second booking is necessary so that we may manage timings. Your entire party may visit at either time booked.

You can bring your ticket confirmation with you either printed out or on your mobile device. However, your booking reference or booking name will be sufficient for the Elves to find your booking.

Please do not sit your child on Santa. There will be space next to him.

If accompanying a paying child, babies may go free. They would not receive a gift from Santa if not paid for.

Yes you can take as many photos as you like. There is also an opportunity to have a professional photo taken with Santa

There are no toilets in the event space, the nearest are located nearby on level 1 opposite Sainsburys or there are baby changing and feeding facilities next to Skechers on Level 1 . It is advised to visit the toilet before entering.

We ask that you do not eat or drink while in the event space.

All items that are left behind will be kept safe by our elves until the end of the day, after this it will be taken to Customer Service team to be looked after until you come back.

School bookings must be made via our Head Office. Please click 'School Booking' above or call us on 01306 886 989.

If a member of your party has a special requirement, please make the Elves aware upon your arrival so they may adjust your visit.