Description:
The role will include the following activities
- To provide a presence on either the Centre’s Reception
• Courteous communication skills are required to liaise with members of the public and retailers.
• Meet and greet visitors in a friendly and professional manner delivering world class service
• Maintaining a smart and well-groomed appearance meeting our uniform standards
• Manage the switchboard in a professional and effective manner answering all calls adhering to
company policy
• Collect, read and distribute post, organise outgoing mail and couriers as required
• Maintain clean and tidy reception area
• Update telephone list and key holder register
• Prepare centre staff management movements report on a weekly basis
• Maintain the computer filing system, carrying out regular housekeeping and archiving
• Update centre management notice board
• Assist with community bookings and requests
• Manage uniform requests, orders and stock control
• Manage and maintain the car parking system and deal with any enquires, including daily and monthly
reports, refunds and montoring the car park inbox
• Manage conferencing bookings and prepare meeting rooms. Including ensuring that rooms are paid for
by issuing invoices and raising workflows.
• Booking travel arrangements on a adhoc basis for managers
• Be responsible for the monthly stationery order
• Updating job vacancies on the website
• Centre credit card receipting
• Ensuring a good knowledge of all facilities and processes in order to deal with customer’s queries,
complaints and compliments in line with company procedure
• Demonstrate the ability to deliver a first-class customer experience and have good written skills for
social media and customer communication
• Ensure that customer comments are recorded and ensure that customer feedback is passed onto
management
• Updating employee induction handbook and putting new starter induction packs together
• Assist with H&S recording of information for training, risk assessments, audits and admintstation of fire
evacuation packs
• Assist with purchase order administration
• Being able to interpret customers’ needs and deliver meaningful advice
• Taking the initiative in assisting customers
• To undertake ad hoc admin duties as required by Centre Management team
Experience:
- Reception and/or switchboard experience
- Proven practical office experience and excellent keyboard skills
- Sound level of education, good written skills
- Excellent customer relations and good communications skills
- Fully computer literate: Word, Excel, Outlook, PowerPoint (desirable but not essential)
Competencies and Attributes:
- Highly professional and efficient
- Strong organisational and customer service skills
- Fast and responsive – working to strict deadlines
- Ability to multi-task, solve problems and work efficiently under pressure
- Ability to communicate effectively at all levels
- Motivated, proactive attitude, ability to work on own initiative
- Utmost discretion when dealing with all sensitive and confidential information
- Flexible, helpful attitude
- High standard of professional grooming
- Ability to listen and willingness to learn
- Committed, motivated and passionate about our people and our company
- Demonstrable background in Customer Service
- High level of integrity
- Experience in monitoring social media Desirable:
How to apply:
Please send a copy of your CV and cover letter to [email protected]
Using ‘Reception/Administration Derbion’ in the subject line