Disabled Parking
We have disabled parking spaces across all our car parks located within easy access to entrances to the shops, restaurants, and entertainment facilities. Our disabled parking spaces are all undercover and we have 24-hour security cameras throughout the car parks.
Disabled Toilets
All our toilets have dedicated disabled toilets including assisted change facilities. These are located:
- Level 1 – Next to Marks & Spencer
- Level 1 – Opposite Sainsburys
- Level 2 – by the Food Terrace
- Level 2 – Next to Marks & Spencer
- View centre map here
Changing Places
The Changing Places toilet is located on Level 1, near Frasers and M&S. This contains a toilet, hoist, bed, and height-adjustable sink.Please note that we do not provide slings and advise you to check with your sling manufacturer to ensure they are compatible. Due to the specialist needs of individuals, Derbion staff are unable to provide assistance in the use of this facility. Please be assured that our team will clean the facility between every use.
- The hoist is a Freeway 130 Overhead Hoist
- Our Changing Place facility is accessible via a Radar key.
- View centre map here
Hidden Disabilities
Sunflower Lanyards
Like most public buildings, we understand the importance behind the sunflower lanyard as we recognise not all disabilities are visible. Our staff are trained to help, support, listen, and recognise that you may need that extra bit of time in our shops too. To help us identify those who have hidden disabilities such as autism, please ensure you have your sunflower lanyard visible.
Assistance Dogs
Like most public buildings, Derbion welcomes assistance dogs in the centre. If your dog does not wear a high-vis jacket or harness, it is sometimes difficult for our staff to recognise the difference between assistance dogs and pets, which are not allowed in our centres.
Assistance dogs’ terms and conditions.
Assistance dogs:
- access to assistance dogs is on a one dog per handler basis.
- will not wander freely around the premises
- will sit or lie quietly on the floor next to their owner
- are unlikely to foul in a public place
ShopMobility
ShopMobility UK is a nationwide network of centres which hire out mobility equipment to the public. This equipment is mainly manual wheelchairs, powerchairs and mobility scooters so people with restricted mobility can enjoy independence outdoors. These hire services are low cost or sometimes free to all ages of people looking to access shops and leisure facilities.
ShopMobility centres only provide reliable and comfortable products that ensure confidence and peace of mind. If walking longer distances is a problem or spending time outdoors with friends and family is challenging, ShopMobility Derby can help.
Visit Shopmobility here
Shopmobility at Derbion is set to temporarily close to facilitate essential work on the Eastern Gateway development.
Shopmobility will temporarily close on 2 December and is set to reopen at Derbion early in the new year. Minimising inconvenience during this period, Derbion and Shopmobility will provide a limited replacement service at Derby Bus Station from 4 December.
The temporary service will operate Wednesday to Friday each week using a cash-only system. It will offer a reduced number of scooters for hire, with long term and holiday hire options still available, so advance bookings are essential.
Shoppers in need of assistance are encouraged to plan ahead and call the Shopmobility team on 01332 200320 at least 24h in advance for bookings or enquiries.
Sensory Packs
We understand that visiting a shopping centre can be overwhelming, to help reduce the auditory and visual stimuli, there are currently a small supply of Sensory Packs at the Customer service desk, located on Level 1 outside of Boots. There is no charge for hire however valid ID is required for use. The Sensory Packs contents include ear defenders, sunglasses, and fidget toys.
Quiet Hour
During our Quiet Hour, 9-10am Monday-Saturday, we will reduce tannoy announcements and music on the mall whilst encouraging our stores to do the same for a more sensory-friendly environment.
A list of participating stores can be found here
Mobility Services
Wheelchairs are available to hire free of charge from the Customer Services desk outside Boots. You just need a valid form of ID.
First Aid
Our security staff are trained in first aid and will assist if you need help.
